Case Study 1

• The Company:
  One of the big 4 financial firms in Ireland
  
  
• The Issue
  The company had previously set up their own broadband home worker project for over 100 staff and partners. They found that the support issues placed a huge burden on their IT managers and staff. IT staff were literally spending all day or multiple days trying to resolve a single fault with an employee’s home broadband.
  
  
• The Solution
  The company contracted Centrecom to migrate all teleworkers onto the Corporate HomeWorker service. Centrecom put a transition programme in place and migrated the staff over in batches. Existing ADSL routers were collected from the client’s offices on a daily basis and returned re-configured the same day.
  
  
• The Outcome
  The company has freed up the equivalent of one fulltime IT staff member, and is now more productively engaged on strategic IT projects. Centrecom has been able to provide broadband to more staff than with the previous arrangement, thanks to Centrecom’s wider selection of broadband networks. Also, due to the single monthly invoicing for all teleworkers, there has been a significant reduction in the accounts payable admin overhead in relation to controlling and paying broadband invoices.

Case Study 2

• The Company:
  Irish multi-national, with country-wide staff
  
  
• The Issue
  Approximately 300 staff of the company’s employee’s across the country work from home., either some or all of the time. The company had been using PSTN dial-up and ISDN dial-up for VPN access. However, the speed of connection and high cumulative call charges made this a very unsatisfactory solution for both the teleworkers and the company.
  
  
• The Solution
  Centrecom was contracted to replace all ISDN and PSTN dial-up connections with Corporate HomeWorker broadband. As the staff concerned were located in practically every county in Ireland, the rollout involved sourcing and installing broadband from over 25 providers – from national carriers to local community broadband schemes.
  
  
• The Outcome
  The migration from dial-up to Corporate HomeWorker broadband saved the company in the region of €250,000 per annum in call charges. The single monthly invoicing, single account management and centralised service support also produced a huge reduction in management, IT, and admin overhead.  The company’s staff also reported a massive increase in home working efficiencies, with faster connection speeds and a higher level of service support